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Key policies

We have a range of policies and procedures that help us to deliver a good service across key areas.

The policies below should be read with the Triathlon Homes Glossary which explains what some more technical words mean.

Downloads

  • Anti-social Behaviour and Hate Crime Policy
  • Complaints Policy
  • Domestic Abuse Policy
  • Home Improvement & Alterations Policy
  • Mutual Exchange Policy
  • Parking Policy
  • Pets Policy
  • Reasonable Adjustments Policy
  • Recharges Policy
  • Relationship Breakdown Policy (Social Rent)
  • Safeguarding Children & Young Persons Policy
  • Safeguarding Adults Policy
  • Starter (Probationary) Tenancy Policy
  • Tenancy Changes Policy
  • Tenancy Fraud Policy
  • Tenure and Allocations Policy
  • Unacceptable Behaviour Policy

 

You can also find important annual publications such as our Complaints self-assessment and performance reports here:

  • Complaints Self-Assessment for 2023/24
  • Annual Complaints Performance and Service Improvement Report for 2023-24
  • Residents
    • S20B FAQS
    • Your tenancy or lease
    • Resident instructional videos
    • Repairs and maintenance
    • Rent and service charges
    • Service standards
    • Considerate behaviour
    • Moving in
    • Car parking and bike storage
    • Information for leaseholders
    • Feedback and complaints
    • Key policies
    • Residents FAQ
    • EWS1
  • The Community
  • Domestic abuse
    • What is domestic abuse?
    • Report a concern
    • Help and support
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