If you’re a homeowner or shared owner and rent out your property (even temporarily) you’re legally a landlord and must follow private rental rules. From 1 May 2026, new laws under the Renters’ Rights Act 2025 came into effect. These apply to everyone renting out a property. It’s important you’re clear on your legal responsibilities Read the full article...
Read more →Fire and building safety
We want to make sure our residents are safe in the building they live in. It’s why we’re doing everything we can to ensure East Village complies with all the Government guidance and regulations.
Most importantly, all homes at East Village are safe to occupy. Independent fire risk assessors continue to confirm that residents can safely remain in their homes while fire safety works progress, with a range of interim safety measures in place where required.
Our commitment to fire and building safety
Since the tragic fire at Grenfell Tower, we’ve been on a journey to identify the building defects across the village and working to hold responsible parties accountable.
Building safety isn’t just about meeting regulations or fixing problems when they arise. It’s about actively managing risk, identifying potential issues early, putting the right controls in place, and continuously improving how we maintain our homes.
Working in partnership
We’re committed to delivering the highest standards of fire safety for residents in our homes and working in partnership is a key part of how we do this. By working closely with key stakeholders including EVML, Get Living, the fire and rescue services and other organisations, we’re better equipped to keep residents and communities safer.
Higher-risk buildings (HRB)
HRBs are buildings that are 18 metres or more in height or have seven storeys or more and contain at least two residential units.
The safety of residents is our highest priority. The tragic Grenfell Tower fire in 2017 was a watershed moment for the housing sector, prompting a fundamental cultural shift in how building and fire safety is understood, managed and communicated. In response, the government introduced legislation and oversight, including the Building Safety Act 2022 and the establishment of the Building Safety Regulator.
We want to clearly demonstrate how seriously we take our building safety responsibilities, and how we’re embedding a culture of proactive risk management and open engagement.
Guidance for leaseholders selling, staircasing or re-mortgaging
If you’re planning to change your mortgage, are thinking of selling or want to buy more shares in your home, you need to consider that many lenders have now made changes to their conditions.
Mortgage lenders are increasingly querying the make-up of external walls on buildings. These queries cover all building types and not just those with cladded materials on the exterior.
Some mortgage providers are currently asking for additional information about a building’s external wall system in an EWS1 form before they are willing to lend against it. EWS stands for External Wall System.
The latest Government advice is lenders shouldn’t ask for EWS1 forms on buildings below 18 metres. We welcome the announcement by the Secretary of State for Housing that government will encourage lenders to take a more proportionate approach to EWS1 forms.
We’re finding some mortgage lenders are requesting an EWS1 Form before signing off a mortgage. Depending on where you live, this may mean you’re not able to staircase, remortgage or sell your home at the current time.
However, not all mortgage lenders are applying the same criteria, so it is worth shopping around. This issue is unlikely to affect transactions where there is not a mortgage.
We realise this may be difficult news for our homeowners, and are very sorry this could leave you in a difficult position. Together with our partners in the sector, we’re doing everything we can to find a way forward with the Government.
We’re here to support you, we’d encourage any homeowner who’s looking to staircase, remortgage, or sell their property to contact us first before incurring any fees for legal or financial advice.
Our Home Portrait Census Survey is now open to residents, helping us to make sure our records are accurate and our services work as well as possible for you and your household. You may have recently received an email from Triathlon Housing asking you to complete our Home Portrait Survey. If you’ve received the invitation, Read the full article...
Read more →Click to read our Annual report 2020-21 and more on building safety, our performance and coming through lockdown
Read more →The Exchange has received a grant of £4,500 to develop themselves further and help more members of the East Village Community. The Exchange, formerly known as the East Village Foodbank was founded back in July 2020. Their existence and ongoing work has been a vital part of the COVID-19 emergency support for the local community. Read the full article...
Read more →The East Village Bees have turned out to be a tough bunch. After sadly losing a colony back in winter, have bounced back and we now have around 60,000 bees producing lots of honey. Many of the retailers in East Village have placed an order already making it a sustainable project. We had the first Read the full article...
Read more →Pigeons In recent months we have received reports about residents feeding pigeons or leaving household waste on their balconies that attract them. Feeding and leaving rubbish around can make pigeons fly into the village and mess on balconies and windows. To maintain the village being a clean and peaceful place to live everyone needs to Read the full article...
Read more →Our Community Team has teamed up with the award winning charity XLP to continue to support young people from Chobham Academy. The team run weekly mentoring sessions in the school through qualified counsellor, Esana Isori. Withing the community there is a problem with low school attendance among young people. Our programme aims to empower young Read the full article...
Read more →On 29 April 2021, the government’s Fire Safety Bill became law. The passing of this bill means that building owners or managers of multi-occupied residential buildings must conduct a fire risk assessment for each building and take steps to reduce the risk of fire spreading. As a responsible landlord, Triathlon Homes has already taken several Read the full article...
Read more →New payment reference numbers We’ve recently written to most of our customers with new payment reference numbers for each account. From 13 April 2021, whenever you make a payment to Triathlon Homes using a credit or debit card on the phone or via our website you’ll need to use your new reference number. (This system Read the full article...
Read more →In September this year the Housing Ombudsman introduced a new Complaint Handling Code as part of the revised Ombudsman Scheme. The new code sets out to establish some consistent best practice in handling complaints from residents and covers areas such as making our complaints procedure easily accessible, how quickly we respond to residents’ complaints, and Read the full article...
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