Feedback and complaints

Triathlon Homes wants to offer its residents an excellent service.

We hope you are pleased with both the services you receive and the friendliness and professionalism of our staff and contractors. We want to hear about your experiences, good and bad, so please do get in touch with your feedback.

Making a complaint

From time to time, things go wrong. If they do, please tell us. We will try as quickly as possible to put things right for you. We will also try to make sure the same thing does not happen again, either to you or to anyone else.

If you write or email your complaint, please try and include as much information as possible about the problem and what action you’d like to see taken. Also, please get in touch quickly as we’ll only investigate issues within six months of the problem occurring.

Feedback and suggestions

If you ever have any feedback for us, please do get in touch. You might have an idea for how we can do things better or differently, or you might want to tell us if you’ve had extra good service.

If you’d like more detailed information, you can read our complaints policy.

If you want to complain or provide feedback or a suggestion, just get in touch with the Triathlon Homes Team:

Telephone: 020 8522 2012


In person: Triathlon Homes Team at Village Management Office, 80 Celebration Avenue, London, E20 1DB (Mon – Fri 8.30am – 6pm and Sat 9am – 12.30pm)