Information for tenants

If you’re a tenant please read the FAQs below. You can also find out more background information in our guide to service charges (277 KB).

If you’re a leaseholder or shared owner please check our information for leaseholders page.

What are service charges?

Service charges are costs for communal services such as cleaning or property maintenance that Triathalon provide at your estate/property. You contribute towards these costs for communal services as agreed in your tenancy agreement.

What are year-end service charge accounts?

Year-end service charge accounts list the actual costs incurred in providing communal services at your estate/property in the previous year, April 1st 2021 to 31 March 2022.

How are year-end service charges accounts calculated?

Year-end service charge accounts are calculated by comparing the actual costs of providing the communal services compared to what we estimated for the same period. If the actual costs are higher than the estimated costs, there will be an additional charge known as a deficit. However, if actual costs are lower then you will receive a refund/credit.

Why have I received this letter?

You have received this letter as we are required to inform you that we are reviewing the year end service charges for your property and will make these accounts available to you at the earliest possible moment in line with the terms of your tenancy agreement.

Will I have to pay the amount shown on the letter?

The amount shown on the letter is the best guide we have to amount of actual service charges applicable to your property for the year 2021-22. However any estimated charges you paid in 2021-22 will be offset against the finalised actual costs. This will result in either a credit for the year which you will be refunded or a deficit which you will be asked to pay.

How will I be refunded or charged for the difference between estimated and actual costs?

Under the terms of your tenancy agreement any refund or charge will be applied to your service charge payments in the year after the actual costs have been finalised. Any refund or charge will therefore be applied to service charges you are asked contribute in 2023-24.

Why have accounts not been finalised?

Actual costs are still being reviewed to make sure they are correct and apply to your estate/property. This work requires review at various stages and absolute accuracy to ensure you only contribute towards services you have received/benefitted from.

When will I receive my actual service charge accounts?

Early next year we will send you your personalised service charge booklet that will show both the estimated costs for 2023-24 and also a statement of the actual service charges for 2021-22 and the resulting refund or charge for this period.