Rent and service charges

When you become a Triathlon Homes resident, you will know about the rent and/or service charges you need to pay.

We’ll also send you quarterly statements. It is important that you pay these charges as they fund important services such as repairs and maintenance of your home and communal areas.

Ways to pay:

  • Direct from your bank account by Direct Debit. This is the easiest and safest option and is recommended for all residents. The money is taken from your account on a date of your choice. This means you don’t have to remember to make the payment, and you can be sure that we have received the payment. Download the direct debit form.


  • Direct from your bank account by a Standing Order. A Standing Order moves money from your bank account to another account, and allows you to specify the date and frequency of payment. To set up a Standing Order, you will need to download and complete a standing order mandate form and return it to your bank or building society.


  • With your credit or debit card online (we use the Allpay online payment system and you will be directed to this website for online payments. You’ll need your rent card to hand and you’ll need to set up an account which takes just a few minutes on the Allpay website).


  • With your credit or debit card over the phone 020 8522 2012 or in person at the Triathlon Homes office. Please be aware that we don’t accept cash at our offices.


  • At your local post office. If you choose this option you will need to take your rent card with you. You can pay by cash or debit/credit card at the post office.

If you are having any problems at all paying your rent or service charges, it is important that you get in touch with us as soon as possible. We may be able to direct you to appropriate support services or help you apply for any benefits you may be entitled to.

You can find out more about your service charges here.

Get in touch with the Triathlon Homes Team:

Telephone: 020 8522 2012


In person: Triathlon Homes Team at Village Management Office, 80 Celebration Avenue, London, E20 1DB (Mon – Fri 8.30am – 6pm and Sat 9am – 12.30pm)